Privacy Policy
Your privacy is important to us
Introduction
Tenon10 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform.
Information We Collect
Personal Information
- Name, email address, and phone number
- Physical address and property details
- Payment and financial information
- Government-issued identification (when required)
- Employment and income information (for tenant screening)
Usage Information
- Log data (IP address, browser type, pages visited)
- Device information (device type, operating system)
- Cookies and similar tracking technologies
- Analytics data about how you use our platform
Property Information
- Property addresses and descriptions
- Rental rates and lease terms
- Maintenance history and vendor interactions
- Financial transactions related to properties
Digital Signatures and Electronic Documents
- Authenticated Users: When you sign documents while logged in, we store your digital signature (drawn, typed, or uploaded) along with a timestamp, document hash, and audit trail for legal compliance and future reuse
- Anonymous Users: When you use our free form tools without an account, your signature is embedded directly in the generated PDF and is not stored in our database. The PDF serves as the complete legal document
- Document integrity hashes (SHA-256) to verify document authenticity
- IP addresses and timestamps for audit purposes (authenticated users only)
How We Use Your Information
To Provide Our Services
- Facilitate property listings and tenant applications
- Process rent payments and financial transactions
- Manage maintenance requests and vendor communications
- Generate reports and analytics for property management
To Improve Our Platform
- Analyze usage patterns to enhance user experience
- Develop new features and services
- Conduct research and analytics
- Personalize your experience
For Legal and Security Purposes
- Comply with legal obligations and regulations
- Detect and prevent fraud or security issues
- Enforce our terms of service
- Protect rights and safety of users
Information Sharing
We do not sell your personal information. We may share information:
With Your Consent
- When you explicitly agree to share information
- With other users as part of the platform functionality
With Service Providers
- Payment processors for financial transactions
- Cloud storage providers for data hosting
- Email service providers for communications
- Analytics providers to improve our services
For Legal Reasons
- To comply with legal obligations
- To respond to lawful requests by public authorities
- To protect our rights and safety
Data Security
We implement appropriate technical and organizational measures:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
Your Rights and Choices
Access and Portability
You have the right to access and receive a copy of your personal data.
Correction
You can update or correct your information through your account settings.
Deletion
You may request deletion of your account and associated data.
Consent Management
You can manage your consent preferences in your privacy settings.
Marketing Communications
You can opt-out of marketing emails at any time.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Active account data: Duration of account plus 3 years
- Financial records: 7 years (legal requirement)
- Communication logs: 1 year
- Analytics data: 2 years
- Digital signatures and signed documents: 7 years (for authenticated users)
- Signature audit logs: 7 years (legal compliance requirement)
Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences
- Analyze platform usage
- Provide personalized content
You can manage cookie preferences through your browser settings or our cookie consent tool.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
Children's Privacy
Our platform is not intended for children under 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@tenon10.com
- Mail: Tenon10 Inc., Suite 850, 36 Toronto Street, Toronto, ON M5C 2C5, Canada